We’ve all had it happen to us, I’m sure. We KNOW that we have bought the item or items that we were supposed to buy, and we KNOW that there is a promotion going on, but that little piece of paper (called a Catalina Coupon) doesn’t print from the machine that it’s supposed to come out of.
If you know that you bought the right items and that your coupon or Register Reward (if you’re shopping at Walgreens) was supposed to print but it didn’t, you have a couple of options:
The first (and the easiest) thing to do if it was an advertised promotion is talk to the manager or to customer service. Explain to them that you were expecting the Register Reward or Catalina Coupon to print, but it didn’t. Show them your receipt and show them where the promotion was advertised (either the sales flyer or next to the product on the shelf). Most of the time they will give you a hand-written coupon or a catalina coupon that they had behind the register (or sometimes even cash back) if you can prove that you were supposed to receive one. Keep in mind that this will likely only work if it was an advertised promotion.
Your second option is calling or emailing the Catalina company. If the Catalina or Register Reward promotion wasn’t advertised, or if you have trouble convincing the store’s Customer Service that you should receive the coupon (we’ve all been there!), then this will be what you need to do. Catalina Marketing is the company that is in charge of all of these promotions. You can call them at 1-888-8COUPON (option 3) and give them your receipt info, or you can use their Online Contact Form. If you can’t get your coupon from the store, then they are the only ones who can help you. They will have you send in your receipt to verify that you made the correct purchase, and then they will mail you your Catalina!
I hope that helps to answer some of your questions about Register Rewards and Catalina Coupons! Please leave a comment below if you have any additional questions or comments about this issue.