There has been some confusion about Walmart’s coupon policy, especially when it comes to their policy on taking Internet Coupons (the ones that you print out on your own printer). Hopefully, I can help to clear things up a little bit.
The manager at my local Walmart recently decided to tell his employees that they were no longer taking internet coupons! As soon as I heard this, I went to Walmart’s corporate website to re-read their coupon policy to see if their coupon policy had changed. It hadn’t. So I called Walmart Customer Service (corporate, not my local customer service) and let them know what was going on and filed a complaint. Customer Service assured me that they did take internet coupons as long as they scanned (they weren’t allowed to key in the numbers) and met the guidelines that were on their website (see below).
The next day I got a call from one of the managers at my local Walmart saying that they were sorry that I was told they were no longer taking internet coupons. She reassured me that they DO take internet coupons and that she would make sure all of the employees were aware of that! Victory! 🙂
I HIGHLY recommend printing out and taking a copy of Walmart’s Coupon Policy with you when you shop at Walmart. Here is their coupon policy from the previous link:
Wal-Mart accepts the following types of coupons (see guidelines below):
-Manufacturer coupons (Cents Off)
-Free merchandise (or manufacturer’s Buy-One-Get-One-Free) coupons
-Pharmacy (Advertising and Promotional) coupons
-Soft drink container caps
-The following are guidelines and limits:
-Wal-Mart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
-Coupons should have an expiration date and be presented within the valid dates. Wal-Mart will not accept expired coupons.
-Internet coupons should be legible and say “Manufacturer Coupon.” There should be a valid remit address for the manufacturer and a scannable bar code.
-Only one coupon per item is permitted.
-Use of 40 or more coupons per transaction will require approval by Customer Service Manager.
Here are a few other tips about using coupons at Walmart:
My best Walmart coupon experiences are when I use the “self checkout” lane. I can scan my own coupons and don’t have to worry about the cashier giving me a dirty look!
If one of your internet printable coupons won’t scan, try holding your finger over the longer barcode and just scan the shorter barcode on the coupon.
You can call corporate customer service while you are in the store if you have an issue that needs to be resolved immediately. Their number is: 1-800-925-6278
What have you found to be the best strategy for couponing at Walmart? Leave a comment and let us know!